Returns & Refunds
All Sales are Final.
Live/Story Sales are Final.
No exchanges/returns.
Refunds or exchanges are not an option outside of a visible defect in construction. We will request photo evidence for our records, and provide a return label (domestic only) . We do not provide refunds for the lack of desired effects.
No exchanges/returns on international orders (outside USA).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you should reject delivery, a refund will not be issued.
- We cannot exchange used items, sale purchases, or customized items.
To be considered for exchange we must be contacted within 5 days of receipt, no exceptions.
What has been paid towards the original item(s) will be given in coupon form.
Please note: all shipping fees are not included and will not be refunded.
The only things we do not exchange are SALE items or Custom items.
Disclaimer: some items are final sale, by nature, such as sale items or custom pieces.
Once we receive the exchange item in the mail (within 30 days of receipt), we will immediately contact you and issue you a Store Coupon Code.
All exchanges are final (i.e. we do not exchange an exchange).
Additional non-returnable items:
- Gift cards
- Some health and personal care items (ex. face rollers)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial credit are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your Credit.
If you are approved, then your credit will be processed, and a Store credit code will be sent to you within a certain amount of days.
If order cancelled refund is issued it will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ascensionbyruby.com.
Sale or promotion items (if applicable)
Only regular priced items may be refunded on exceptions, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ascensionbyruby.com and send your item to:
2 N Dean St.
Suite 208,
Englewood, NJ 07631
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Payment Plans Refund:
If you have worked out a payment plan with me (not sezzle), and you haven’t completed your payments by the agreed date, your items will be made available again for sale. There will also be only 40% refund for restocking and storage fees. You will also not be allowed to partake in payment plans arranged by me and possibly our live sales moving forward. By purchasing the first payment plan listing you are accepting these terms. Claim responsibly.